The Sound Of Silence  

Product Description Additional Information

We are committed to providing customer service to the highest standards.

Shipping

Fast and free delivery to UK mainland addresses only. We don’t deliver to some postal codes in Northern Ireland and other Islands - please ask before placing the order. If your postcode is undeliverable, we will cancel the order and refund your payment. No International Shipping. We are able to provide next day delivery for our orders 99% of the time for orders before noon on week days. However, in some cases the delivery may be slightly delayed due to unforeseen circumstances. Feel free to contact us anytime to ask for a status update on delivery - we always get back to you as quickly as possible. If the delivery is delayed, we give you the option to cancel your order and receive full refund for the order. All our stock ships from our UK based warehouses. Shipped via Royal Mail, Hermes, DPD, Yodel or AMZ Logistics (depending on location and package weight). Unless stated otherwise, all orders will ship within 24 hours of your payment being processed.

Returns

Return shipping is the responsibility of buyer unless the return is a result of our mistake. We will pay for shipping replacement back to you if an exchange is requested. If you have any questions please contact us through "Ask seller a question" link. We will respond within 1 business day or less. All returns must be done within 30 days of the date of purchase. Please note that we cannot give refunds after the 30 day limit has expired. When sending in a return, please note that it can take up to 7 business days for the return to be processed. We do our best to process as quickly as possible.

Feedback

Communication is KEY to helping us give you the best experience. The best way to contact us is through eBay messages. We work very hard to ensure that our customers are taken care of and always reply to you within 24 hours. As an eBay selling company feedback is our bread and butter. Please contact us with any concerns or problems that you encounter before leaving negative/neutral feedback! We will do our best to turn any less than satisfactory experience into a positive one. If you are happy with our transaction please leave us positive feedback.

Delivery

We have many different shipping locations depending on the product you buy and the delivery address you choose. We try to ship most items within 24 hours of payment Monday-Friday. Most orders are in transit for two days but some may take longer in some circumstances. If you have a specific time frame please contact us before you make the purchase.