Computer Support Service

Description

PLEASE NOTE:THESE ITEMS ARE SOLD ON BEHALF OF A CHARITY AND THE VAT HAS BEEN ZERO RATED

                                                                              BEE THOUSAND VINYL

Collection:
All stock is available for collection or shipped from our warehouse in Telford TF7, as per eBay policy all goods must be purchased through eBay first prior to collection, paypal or cash on collection available no credit or debit card options available. 

Global Shipments:
Shipments outside the UK go through eBays global shipping program we only ship to a eBay processing depot here in the UK due to this  we do not supply return labels or pay for return shipping for items sold outside the UK.

About us

PLEASE NOTE For Scotland / Ireland customers could you please contact us to confirm postage costs before bidding.

Trading IK and Excess IT Solutions  are a disclosed agents for In Kind Direct a Prince Charles charity (charity number 1052679)
The goods sold on this eBay store are sold on behalf of In Kind Direct and are registered as VAT zero-rated. (VAT Number GB100108592) Zero-rated invoices are supplied upon request.
These auctions are managed by Excess IT Solutions LTD (EIS) Halesfield Telford.These items are being sold on behalf of In Kind Direct, a registered charity.

Warranty

14 Day Return To Base Warranty

Unless otherwise stated all items carry a 14-day return as standard, but must be returned in original packaging and in an unused condition. Otherwise, unfortunately, due to selling donated clearance stock on behalf of a charity we cannot accept returns on damaged or sold for parts not working items, all items are sold on an AS IS basis. All items regardless of new or used do not carry any further warranty with CSS Trading, TIK or Excess IT Solutions  as they are classed as donated clearance stock. Any further warranty is the responsibility of the manufacturer (where available), please make sure you are happy with the terms and description before placing a bid.

Return Shipping Costs

The buyer is responsible for the return shipping cost, we will not refund you these costs. Please return goods via recorded delivery only. If goods are not sent back to us by recorded delivery and/or in case the goods are lost or not received, we cannot be held responsible for any loss sustained. If you are returning a very expensive item we advise you to send the product via a courier company or a Royal Mail service with extended insurance so you are adequately covered should the item be lost or damaged in transit. In the case, a buyer fails to accept delivery of the item and it is sent back to us, they will be responsible for the added cost of re-shipping the item.

Our products are security marked to stop fraud

Delivery

We use DPD Local next working day delivery and Royal Mail, all our items will be well packed and dispatched as fast as possible.

Non-UK Bidders

We now offer international deliveries through the eBay global shipping program, available in many countries a service by which we ship your item to a local eBay Global Shipping centre, eBay then arranges to deliver the goods to your non-UK address. Please see the eBay Global shipping page for full terms and note delivery time from the global shipping centre is suggested to be 1 week.

Collections

Same day collection is available from our store in Telford, however, you will be required to purchase the item through eBay first as per eBay?s policy.

If Your Order Does Not Arrive

We are regulated by Royal Mail's terms & conditions and they require a waiting time of 15 working days for the UK, 28 working days for the EU Please note Saturday and Sunday is not a working day. For other couriers, please contact us.

We understand the frustration that a delayed or lost item can cause but unfortunately, we cannot take any action until this time has passed. If you choose not to comply with our rules and peruse a refund by other means, regrettably you will be reported to eBay and unable to make any future purchases through our eBay store.

Payment

PayPal

We prefer PayPal, it's safe and secure. Your payment is covered by the PayPal Payment Protection. Simply checkout using eBay's PayPal facility.

Cash / Card

We do not take card payments over the phone and unfortunately cannot accept on collection.
We do however accept cash on collection if the item has already been purchased through eBay.

FAQ

Who are we? In Kind Direct 
In Kind Direct is a charity in the United Kingdom founded in 1996 by the Prince of Wales. The charity distributes new donated usable consumer goods from manufacturers and retailers to UK charities working both domestically and abroad. The Prince of Wales is In Kind Direct's Royal founding patron.

Excess IT Solutions (EIS)  

Based in Telford, Shropshire. We are Resellers of redundant IT Equipment and clearance goods, we are  disclosed agents for InKind Direct; a Prince Charles charity and manage all goods, services, and administrations for this eBay store.
Excess IT Solutions offers the following core services - Laptop, Desktop, Games console sales. Laptop, Desktop repair services. IT refurbishment. IT Disposal and resale. Resale of donated goods. these can be found by searching for our eBay stores EIS Telford eBay store & EIS Clearance eBay store. 

Our policy is to offer a fair value professional honest service while keeping to high standards.

Where are you based?

We are based in Telford, Shropshire. collections by appointment only.

Where do you ship to?

UK Mainland:
We ship to both Residential and Business UK Mainland addresses.

For outside the UK mainland:
please contact us to confirm postage costs before bidding.

International:
We now offer international deliveries through the eBay global shipping program, available in many countries a service by which we ship your item to a local eBay Global Shipping centre, eBay then arrange to deliver the goods to your non-UK address. Please see the eBay Global shipping page for full terms and note delivery time from the global shipping centre is suggested to be 1 week.

How long do I have to pay for my item I have won?

Although we prefer our customers to pay instantly, we do allow 3 days maximum for payment. If payment has not been made within 3 days, an item dispute will be raised and the transaction will be cancelled. At this point, the item will be re-listed. Only in special circumstances will you be able to re-purchase your unit. Please note that paying late for your item may cause a delay in delivery times