Please read all the details to our frequently asked questions below and add us to your favourite sellers.

Any questions will be answered during our office working hours Monday to Friday, please always contact us through eBay 'contact seller' messages first rather than telephoning or emailing us directly.

If you do have any problems with your purchase, please get in touch with us first before leaving feedback. We are a respected non-profit charity seller, we list our items as accurately and honestly as we possibly can but sometimes mistakes can occur. We want our customers to be completely happy with their items and will always try to sort out any problems for you.

Items listed as 'spares or repair' or as 'untested' etc are items that are faulty or simply that we can't test at our warehouse, so please bid accordingly.

We do not have a 'buy it now' price on our auction style items, so we will not end these auctions early.

                                                            Combined Postage / Shipping

We will always try to combine postage / shipping within Royal Mail or Hermes courier weight and price guides.

We will send you an invoice after each purchase, if you do require combined postage please do not pay for any of your items until you have finished bidding.

We use Parcel Force couriers, we're very happy to combine as many items as possible up to their heavy 20kg weight limit for just £7.00. This might not be the best option for too many fragile items packed together, but we are willing to at your own risk.

                                          Payment, Delivery & Collection

Collection is available for all sold items (drop in anytime Monday to Friday 9.30am-4pm) from our warehouse:

eBay Department, Isabel Hospice, 61 Bridge Road East, Welwyn Garden City, Hertfordshire, AL7 1JR.

Cash or card accepted on collection, paypal payment in advance of collection is fine too.

We also have a sorting room / donation point at this address, so please feel free to bring any donations with you. We can also take full advantage of any Gift Aid opportunities here to make your donations go further.

With a little notice we can arrange delivery to any of our local charity shops in East Hertfordshire free of charge and this would be the only option for Saturday collections, please check our Isabel Hospice website to see which of our shops suits you best and let us know. Your items must always be paid for by paypal in advance for this option.

If an item is listed as 'collection only', this is because the item is oversize for Royal Mail, Hermes couriers or just too fragile for transit. However we may be able to arrange East Hertfordshire delivery for a £10.00 fee depending on whether your address is on our drivers route between shop deliveries.

Whether our items are delivered by Royal Mail or courier companies, we always have to adhere to their size, weight and price guides. We always post as soon as possible, but please remember once your items are collected by Royal Mail or the courier company the delivery process is out of our hands and is up to these companies to provide a good service for you.

If you're requiring your items quickly we strongly recommend Royal Mail delivery, but if time is not a factor Hermes couriers is the cost effective alternative. We book Hermes collections the day after payment to collect our following working day, their 3-5 day delivery estimate we have found to be a bit ambitious on their part. So please allow comfortable delivery time before contacting us.

We will use recycled packaging when possible, we keep our prices as low as possible and do not try to profit from delivery costs. Please also remember that eBay now takes a 10% commission fee from our p&p costs.

Payment within 7 days & collection within 10 days please.

Paid items that are not collected within 4 weeks unless agreed will be relisted.

                                         European and World customers

Please be aware our items which do not have a price quoted for your country, can't be shipped as they weigh close to or over Royal Mail's 2kg weight limit. We do accept shipping is an expensive option but we do not profit from shipping, we unfortunately have no control over Royal Mail's prices.

If you need a tracking number then please choose the 'International Signed' option at the checkout which costs an extra £5.00, if that option does not show and you'd like that option then please message us before making payment. Standard Royal Mail Airmail does not come with a tracking option.

We only ship using Royal Mail,  their delivery estimate we have found to be a bit ambitious on their part. So please allow comfortable delivery time before contacting us.