Description Notification

We recommend "Expedited shipping".
"Expedited shipping" can deliver items more safely.
Please note that we propose you to change "Standard shipping" for "Expedited shipping" if we judge that the item should be shipped by "Expedited" for a security reason.

Item specifications

If you have any questions regarding

a) item specifications b) power voltage c) region codes d) supported language etc,

Please feel free to contact us.
We are very happy to assist you.

Customs

International Buyers - Please Note:
a) Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
b) Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.

Shipping

We ship items within 5 -10 days after order

a) Our shipping has a tracking number.
You can check the current status from here.
https://www.post.japanpost.jp/index_en.html

In some countries, your tracking information is not updated after the item departs from Japan.
Please contact your country post office for more information in this case.

b) Our shipping has a insurance.
If shipping trouble such as item lost and item damaged happens ,we order Japan Post to start the investigation. We will pay you back after the investigation ends.

Return Policy

Please read our return policy and place an order if you can accept our return policy.

Damaged Package Claims Process

Please report the damage to your post office and order them to issue the damaged report.
Our shipping is supported by shipping insurance.We can file a claim with the damaged report.
We record item conditions and packing process so we can prove that our items are not damaged.
Please note that we can't accept any damaged package claims without the damaged report.

If you have any questions, please feel free to contact us.