- As this item is donated it may benefit from cleaning

- Please see condition bar and images for more information

About Us

St Gemma's Hospice is a Leeds-based charity providing expert care and support for local people with life-limiting illnesses. Our care is always provided free-of-charge and is open to patients of all beliefs, religions and cultures.

Payment

Please note that St Gemma's eBay shop can only accept payment via the eBay checkout, this must be made within 7 working days of a completed auction. This includes any items marked as collection only.

Postage

We aim to dispatch all items within 3 working days from the end of auction. Courier parcels take between 3-7 days.

For buyers in the UK, We can usually combine postage. This is at our discretion and depends on size / weight dimensions of individual items. Please message beforehand if this is something you want to request and we can let you know if it is viable. For international buyers, we cannot combine shipping as we currently use eBay's Global Shipping Program.

In accordance with international law, we are unable to make any false declarations on any customs notes.

Should you wish to arrange your own courier, we are unable to provide packing materials and are not responsible for any damage caused in transit.

Collect In Store

Due to strict eBay policies, we are unable to give addresses of items or direct contact details of our shops whilst an auction is live.

Returns

St Gemma's eBay shop will accept returns within 14 days of purchase in accordance with eBay returns policy. If the item is not as described, we will cover the postage cost otherwise buyer must pay return postage.

Complaints and Customer Service

Customer satisfaction is very important to us. Should you have any issues with your order please get in touch so we can help to resolve them before leaving feedback.

Customer service is open from Mondays to Fridays 10am - 4pm, we aim to reply to all messages within 3 working days.

Your Data

We believe in being open, honest and transparent with our supporters. We want you to feel comfortable about how we communicate with you now and in the future. You can change how we communicate with you by contacting us through St. Gemma's Hospice website.

We will never sell your personal information. For further information on how we use and store your details, please contact us through St. Gemma's Hospice website for more information