This set of two pillowcases capture the fun-loving personalities of the print team at Joules perfectly and will have you smiling every time you head off to bed! An array of hand-drawn ducks, some with sunshine-yellow umbrellas (because what if ducks don't actually like the wet weather?), sit against a blue and white striped background. Before you go splashing off to add it to your basket, we'd also like you to know that we're proud to be members of the Better Cotton Initiative (BCI) and are pleased to say that this has been made made using sustainably sourced cotton. Official Joules eBay Store Joules Home Ducks March Pillowcase Set Of 2 - White Ducks March - One Size

Product Details

This set of two pillowcases capture the fun-loving personalities of the print team at Joules perfectly and will have you smiling every time you head off to bed! An array of hand-drawn ducks, some with sunshine-yellow umbrellas (because what if ducks don't actually like the wet weather?), sit against a blue and white striped background. Before you go splashing off to add it to your basket, we'd also like you to know that we're proud to be members of the Better Cotton Initiative (BCI) and are pleased to say that this has been made made using sustainably sourced cotton.

FIT AND DETAILS: 100% cotton percale 180 thread count Machine washable 74cm x 48cm

FABRIC AND CARE:

Product Information Delivery

UK Standard Delivery: Free

Delivery within 5 working days of placing your order.

UK Express Delivery: £5.95

International Delivery: From £9

RETURNS

1. Any products purchased through the Joules eBay store must be returned to us in accordance with the procedure set out below. Such products cannot be returned to any of our Joules stores, concessions or via the Joules website.

Cancellation Rights

2. As a consumer, you have a legal right to cancel the contract between us (“Contract”) under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Your right to cancel a Contract begins on the date you place your order and ends 60 calendar days from the day after you receive the product you have ordered. Please note there are some exclusions to this right, please see paragraph 19 below. To cancel a Contract, please notify us during the time period specified in this paragraph 2 (please see “Contact Us” section).

3. If you cancel your Contract in accordance with paragraph 2 above, you will receive a full refund of the price paid for the products, but you will not receive a refund of the original delivery charges or the cost of returning the products to us.

4. If the products have already been dispatched before you decide to cancel your Contract, you must return the products to us as soon as possible and, in any event, within 60 calendar days of cancellation.

5. To return a product please use the enclosed address label and send your item to the following address: Joules Ltd, EBAY RETURNS, Joules Distribution Centre, Saxon Way West, Corby, Northamptonshire, NN18 9ES, United Kingdom. Please enclose the delivery note provided in your original parcel and complete the relevant sections for a refund.

6. You will need to pay the costs of returning the product and please be sure to obtain a proof of posting. We cannot be held responsible for any items which fail to reach us or for delays in your return reaching our warehouse. Please ensure that you retain your proof of posting receipt until you have received confirmation of the return.

7. If you only cancel the Contract in respect of some but not all of the products in an order, you will not be entitled to a refund of the delivery charge as our delivery charges are charged at a flat rate per order and not by weight.

8. We will process your refund as soon as possible. If we have dispatched the product before you cancel the Contract, we will process your refund within 60 calendar days after the day on which we receive the product back. If we have not yet dispatched the product before you cancel the Contract, we will process your refund within 60 calendar days of your cancellation.

9. Products must be returned in their original condition. We may reduce any refund due to you to reflect any reduction in the value of the product due to how you have handled it.

Goodwill Returns and Refunds

10. In addition to your legal right to cancel a Contract as set out in paragraph 2 above, we also offer a goodwill returns policy. There are some exclusions to this goodwill policy, please see paragraph 19 below. In addition to the exclusions noted at paragraph 19, any products marked as “samples” are not captured by our goodwill returns policy.Your statutory rights are not affected.

11. If you are not completely happy with any product that you have ordered from us, you may return it to us in its original condition at any time within 60 calendar days from the date of dispatch.

12. If you return a product under our goodwill returns policy, you will receive a full refund of the price paid for the products, but you will not receive a refund of the original delivery charges or the cost of returning the products to us.

13. To return a product please use the enclosed address label and send your item to the following address: Joules Ltd, EBAY RETURNS, Joules Distribution Centre, Saxon Way West, Corby, Northamptonshire, NN18 9ES, United Kingdom. Please enclose the delivery note provided in your original parcel and complete the relevant sections for a refund.

14. You will need to pay the costs of returning the product and please be sure to obtain a proof of posting. We cannot be held responsible for any items which fail to reach us or for delays in your return reaching our warehouse. Please ensure that you retain your proof of posting receipt until you have received confirmation of the return.

15. If you return some but not all of the products in an order, you will not be entitled to a refund of the delivery charge as our delivery charges are charged at a flat rate per order and not by weight.

16. We will endeavour to process your refund within 30 calendar days of receiving the product back.

17. If you have purchased products as part of an offer or discount, the amount refunded will be adjusted accordingly to reflect any failure to meet the original requirements for the offer or discount as a result of returning the product.

18. Products must be returned in their original condition. We may reduce any refund due to you to reflect any reduction in the value of the product due to how you have handled it.

Exclusions from Cancellation Rights and Goodwill Returns

19. Please note that we are unable to accept returns of certain products, as set out in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, including (i) items which cannot be returned for health and hygiene reasons i.e. underwear, hosiery, swimwear, earrings or toiletries unless they are returned to us unused and in a fully resealable condition with all hygienic seals in place and unbroken; (ii) items which are personalised or made to your specification; (iii) products which are liable to deteriorate or expire rapidly; and (iv) magazines/periodicals.

20. Please note that your right to return a product in accordance with paragraph 21 below is not affected if the product is faulty or misdescribed.

Defective Products

21. Nothing in these terms and conditions affects your legal rights in respect of products which are defective or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards Office. If you think that a product is defective or mis-described, please contact us (please see “Contact Us” section) and one of our Customer Service Team will be able to advise you on how to return your goods.

22. All returns for potentially defective products will be examined once they have been received by us and we will notify you if you are entitled to a refund via email within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any case, within 60 calendar days of the day we notified you via email that you were entitled to a refund for these products. If it is the case that we notified you that you are entitled to a refund, you will receive a full refund of the price paid for the product, the original delivery charges and the cost of returning the product to us.

Refunds and Exchanges

23. Any refunds will be processed to your payment method used at time of purchase.

24. Unfortunately, we are unable to offer an exchange service on the Joules eBay store. Please feel free to return your order to us in accordance with these terms and place a new order on the Joules eBay store.

SIZE GUIDE

WOMEN

HOW TO BE MEASURED

Bust: With your hands on your hips and with assistance, measure the fullest part of the bust, keeping the tape measure parallel to the floor.

Waist: Without breathing in, pass the tape measure around your natural waistline.

Hip: Measure the fullest part of your hips, keeping the tape measure parallel to the floor.

Leg Lengths: Our ladies trousers are designed to fit a regular 31” inside leg measurement. Skirt and Dress Lengths vary depending on design. Lengths for individual styles are given in the product description and are based on a size 12 garment. Dress lengths are measured from the side neck point and skirt lengths given are for the actual garment. As a guide: a 45cm skirt is a ‘substantial mini’, a 53cm skirt should sit ‘above the knee’, a 57cm skirt and a 102cm dress should sit below the knee’. The majority of our skirts and trousers sit just below the natural waist.

WOMEN'S FITTED SIZES

UK EURO US CHEST (in/cm) WAIST (in/cm) HIPS (in/cm) 6 34 2 32"/81.5cm 25"/63.5cm 35"/88.5cm 8 36 4 33"/84cm 26"/66cm 36"/91cm 10 38 6 35"/89cm 28"/71cm 38"/96cm 12 40 8 37"/94cm 30"/76cm 40"/101cm 14 42 10 39.5"/100cm 32"/82cm 42"/107cm 16 44 12 42"/106cm 35"/88cm 44.5"/113cm 18 46 14 45"/114cm 38"/96cm 47.5"/121cm 20 48 16 47"/120cm 40"/102cm 50"/127cm 22 50 18 49.6"/126cm 42.5"/108cm 52.5"/133cm 24 52 20 52"/132cm 45"/114cm 54.7"/139cm 26 54 22 54.5"/138cm 47.25"/120cm 57"/145cm

WOMEN'S GENERAL SIZING

XXS XS S M L XL XXL S/M M/L 6 8 10 12 14 16 18-20 6-12 14-20

WOMEN'S ACTIVEWEAR SIZING

S M L XL 6-8 10-12 14-16 18-20

MEN

HOW TO BE MEASURED

Chest: With your hands on your hips and with assistance, measure the fullest part of your chest, keeping the tape measure parallel to the floor.

Waist: Without breathing in, pass the tape measure around your natural waistline.

Collar: Measure around your neck where your collar usually sits, not central to the neck.

Inside Leg: Trouser inside legs are Regular - 32” & Long - 34”

MEN'S FITTED SIZES

UK EURO US CHEST (in/cm) COLLAR (in/cm) WAIST (in/cm) CROWN JOULES (in/cm) XS S XS 32-34"/81-86cm 14.5"/37cm - - S M S 36-38"/91.5-96.5cm 15"/38cm 29-31"/73.5-79cm 28-30"/71-76cm M L M 39-41"/99-104cm 15.5"/39.5cm 32-34"/81-86cm 32-34"/81-86cm L XL L 42-44"/107-112cm 16.5"/42cm 35-37"/89-94cm 36-38"/91.5-96.5cm XL XXL XL 46-48"/117-122cm 17.5"/44.5cm 38-40"/96.5-101.5cm 40-42"/101.5-106.5cm XXL XXXL XXL 50-52"/127-132cm 18.5"/47cm 41-43"/104-109cm 44-46"/112-117cm XXXL XXXXL XXXL 54-56"/137-142cm 19"/48cm - - XXXXL XXXXXL XXXXL 58-60"/147-152cm 19.5"/49.5cm - -

GIRLS

GIRLS SIZES (SINGLE AND DUAL SIZES)

Age Height (in/cm) Chest (in/cm) Waist (in/cm) Hip (in/cm) Leg (in/cm) 3yrs 38.5" / 98cm 21.75" / 55cm 21" / 53cm 23" / 58cm 16.75" / 42.5cm 3-4yrs 41" / 98 - 104cm 22.5" / 55 - 57cm 21.25" / 53 - 54cm 23.25" / 58 - 60cm 18.25" / 46cm 4yrs 41" / 104cm 22.5" / 57cm 21.25" / 54cm 23.5" / 60cm 18" / 45.5cm 5yrs 43.25" / 110cm 23.5" / 59cm 21.75" / 55cm 24.5" / 62cm 19.75" / 50cm 5-6yrs 45.75" / 110-116cm 24" / 59 - 61cm 22.5" / 55 - 57cm 25.75" / 62 - 65cm 20.5" / 52cm 6yrs 45.75" / 116cm 24" / 61cm 22.25" / 57cm 25.75" / 65cm 20.5" / 52cm 7yrs 48" / 122cm 24.75" / 63cm 23" / 58cm 26.75" / 68cm 22" / 56cm 7-8yrs 50.5" / 122 - 128cm 26" / 63 - 66cm 23.25" / 58 - 59cm 28" / 68 - 71cm 23.25" / 60cm 8yrs 50.5" / 128cm 26.25" / 67cm 23.25" / 60cm 27.5" / 70cm 23.25" / 60cm 9-10yrs 55.25" / 134 - 140cm 28.5" / 69 - 72cm 24.5" / 61 - 62cm 30.75" / 74 - 78cm 26.25" / 67cm 11-12yrs 60" / 146 - 152cm 31.25" / 75 - 79cm 25.25" / 63 - 64cm 33" / 81 - 84cm 28.75" / 73cm

GIRLS PONCHO SIZING

Childrens S:3-4yrs M:5-8yrs L:9-12yrs

BOYS

BOYS SIZES (SINGLE AND DUAL SIZES)

Age Height (in/cm) Chest (in/cm) Waist (in/cm) Hip (in/cm) Leg (in/cm) 3yrs 38.5" / 98cm 21.75" / 55cm 21" / 53cm 23" / 58cm 16.75" / 42.5cm 3-4yrs 41" / 98 - 104cm 22.5" / 55 - 57cm 21.25" / 53 - 54cm 23.25" / 58 - 60cm 18.25" / 46cm 4yrs 41" / 104cm 22.5" / 57cm 21.25" / 54cm 23.5" / 60cm 18" / 45.5cm 5yrs 43.25" / 110cm 23.5" / 59cm 21.75" / 55cm 24.5" / 62cm 19.75" / 50cm 5-6yrs 45.75" / 110 - 116cm 24" / 59 - 61cm 22.5" / 55 - 57cm 25.75" / 62 - 65cm 20.5" / 52cm 6yrs 45.75" / 116cm 24" / 61cm 22.25" / 57cm 25.75" / 65cm 20.5" / 52cm 7yrs 48" / 122cm 24.75" / 63cm 23" / 58cm 26.75" / 68cm 22" / 56cm 7-8yrs 50.5" / 122 - 128cm 26.25" / 63 - 67cm 23.25" / 58 - 60cm 27.5" / 68 - 70cm 23.25" / 60cm 8yrs 50.5" / 128cm 26.25" / 67cm 23.25" / 60cm 27.5" / 70cm 23.25" / 60cm 9-10yrs 55.25" / 134 - 140cm 28.75" / 70 - 73cm 25.25" / 62 - 64cm 30" / 73 - 76cm 26.25" / 67cm 11-12yrs 60" / 146 - 152cm 31.25" / 76 - 79cm 26.75" / 66 - 68cm 32.25" / 79 - 82cm 28.75" / 73cm

BABY

Age Height (in/cm) Weight Chest Waist First Size 50cm 8lbs / 3.5kg - - Newborn 56cm 4.5kg / 10lbs - - Up to 1m 22" / 56cm 4.5kg / Up to 10lbs - - Up to 3m 22-24.5" / 56-62cm 4.5-6kg / 10-14 lbs - - 0m-3m 24.5" / 62cm 6kg / 14lbs - - 3m-6m 26.75" / 68cm 8kg / 18lbs - - 6m-9m 29.25" / 74cm 9.5kg / 21lbs - - 9m-12m 31.5" / 80cm 11kg / 24lbs - - 12m-18m 34" / 86cm - 20" / 51cm 20" / 51cm 18m-24m 36.25" / 92cm - 20.5" / 52cm 20.5" / 52cm 2yrs-3yrs 38.5" / 98cm - 21" / 53cm 21" / 53cm

BABY HATS SIZING

First Size 0-6m 6-12m 12-24m 40cm-42cm 42cm-44cm 45cm-48cm 49cm-50cm

FOOTWEAR

WOMENS AND MENS SHOE SIZES

UK 3 4 5 6 7 8 9 10 11 12 EURO W 36 37 38 39 40 42         EURO M         41 42 43 44 45/46 47 US W 5 6 7 8 9 10         US M         8 9 10 11 12 13

CHILDRENS FOOTWEAR SIZES

UK EU US AGE LENGTH 8 25 9 3.5y-4y 156mm 9 27 10 4.5y 170mm 10 28 11 5y 177mm 11 30 12 5.5y 184mm 12 31 13 6y 190mm 13 32 1 7y 204mm 1 33 2 7.5y 210mm 2 34 3 8y 217mm 3 36 4 9y 230mm

BABY FOOTWEAR SIZES

UK EU US AGE LENGTH 4 21 5 12m-18m 130mm 5 22 6 18m-24m 137mm 6 23 7 2y-2.5y 144mm 7 24 8 2.5y-3y 150mm

JUNIOR FOOTWEAR SIZES

UK EU US AGE LENGTH 4 37 6 10y 236mm 5 38 7 11y 243mm 6 39 8 12y 250mm 7 40/41 9 13y 257mm

SOCK SIZES

Womens Mens Childrens One size One size S/M: 9-12 M/L: 13-3 Baby 0-6m 6-12m 12-24m 2-3yrs

WELLYSOCK SIZES

Womens S: 3-4 M: 5-6 L: 7-8 Mens S: 7-8 M: 9-10 L: 11-12 Childrens S: 8-10 M: 11-13 L: 1-3 XL: 4-6 Baby S: 0-6m M: 6-12m L: 12-24m

TIGHTS SIZES

Womens S: 8-10 M: 12-14 L: 16-18

SLIPPERSOCK & SLIPPER SIZES

Please note, some Slipper sizes differ from the below. Please check the size guide on the product pages for specific details.

Womens S: 3-4 M: 5-6 L: 7-8 Mens S: 7-8 M: 9-10 L: 11-12 Childrens XS: 8-9 S: 10-11 M: 12-13 L: 1-2 XL: 3-4 Baby S/M: 4-5 M/L: 6-7

PAYMENT

1. The prices of the products will be as quoted on the Joules eBay store from time to time at the time you place your order. However, please see paragraph 4 below for what happens if we discover an error in the price of any product you order.

2. These prices include (where applicable) VAT at the prevailing rate but exclude delivery costs, which will be added to the total amount due as set out in the Delivery section.

3. We may change our prices at any time but changes will not affect any order in respect of which we have already sent you an order confirmation.

4. The Joules eBay store contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on the Joules eBay store may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product's correct price is higher than the price stated on the Joules eBay store, we will contact you to inform you of the error and give you the option of either continuing your purchase of the product at the correct price or cancelling your order. If we are unable to contact you using the details you provided during the order process, we will treat your order as having been cancelled and notify you in writing.

5. We are under no obligation to provide any product to you at the incorrect (lower) price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

6. We require payment for products and any delivery charges in advance of delivery. Upon receiving your order, we carry out a standard pre-authorisation check on your payment method to ensure there are sufficient funds to fulfil the transaction. We will take payment from your chosen payment method when you submit your order.

7. Please note Joules gift cards, promotions and vouchers are not valid payment methods on the Joules eBay store.

8. Payments for auctions must be made within 4 days of the auction ending. After that time, items still awaiting payment are automatically cancelled.

FAQS

What is your returns policy?

Our goodwill returns policy: You can send your order back to us in its original condition with proof of purchase within 60 days for a full refund. If the item you purchased was a sale item then please return it within 14 days.

You also have the right to cancel your contract, which begins on the date you place your order and ends 60 calendar days from the day after you receive the product you have ordered. You must return the item to us within 60 calendar days of cancellation.

Full details of your right to cancel and return products can be found in our Returns section.

How can I return an item?

Products purchased through the Joules eBay store must be returned by post and cannot be returned to our Joules stores, concessions or via the Joules website.

To return a product please use the enclosed address label and send your item to the following address: Joules Ltd, EBAY RETURNS, Joules Distribution Centre, Saxon Way West, Corby, Northamptonshire, NN18 9ES, United Kingdom. Please enclose the delivery note provided in your original parcel and complete the relevant sections for a refund. You will need to pay the costs of returning the product to us. Please be sure to obtain a proof of posting and ensure that you retain your proof of posting receipt until you have received confirmation of the return. We will only be able to refund your item and we will not be able to offer an exchange.

How long will it take to process my refund?

Returns can take up to 10 working days to be processed.

Once your return is actioned we will send you a returns confirmation email and your refund will be processed at that point. You can expect to recieve your refund within 72 hours from then.

We ask that you retain your proof of postage from the post office until you have received confirmation of the return being processed.

I have a defective item, what can I do?

If you think that a product is defective or mis-described, please contact us (please see “Contact Us” section) and one of our Customer Service Team will be able to advise you on how to return your goods.

I would like to request an exchange?

Unfortunately, we are unable to offer an exchange service for the Joules eBay store. Please feel free to return your order to us in accordance with our Returns terms and conditions and place a new order on the Joules eBay store.

TERMS & CONDITIONS

About Us

1. By placing an order with us you are agreeing to be bound by these terms and conditions, together with the separately posted Privacy Policy at https://www.joules.com/Privacy/Static.raction and Cookie Policy at https://www.joules.com/cookie-policy. If you do not accept the terms and conditions, then please do not use the Joules eBay store or order any products from the Joules eBay store.

2. Your use of the eBay website is governed by the separately posted eBay User Agreement, eBay Privacy Policy and eBay Cookie Policy.

3. Please take the time to read these documents as they contain important terms which apply to you and tell you information about us and the legal terms and conditions on which we sell (or make available for sale) the products listed on the Joules eBay store. The terms will apply to any contract for the sale of products to you. You should print a copy of these terms and conditions or save them to your computer for future reference.

4. We may amend the terms and conditions from time to time in accordance with paragraph 10 (Variation) below. Every time you wish to order products, please check the terms and conditions to ensure that you understand the terms that will apply at that time.

5. If you have any questions about the terms and conditions, please contact our Customer Service Team (please see the “Contact Us” section).

UK Delivery

1. Delivery will take place within 15 calendar days of the order confirmation save where a longer period is agreed between us. We will endeavour to fulfil your order by this estimated delivery date but we cannot guarantee this.

2. If we do not deliver your product within these 15 calendar days or within the other time period agreed between us, you may cancel your order by contacting us (please see “Contact Us” section).

3. If you provide to us any instructions relating to the delivery of your order (including, without limitation, instructions to leave the products in a particular place, outhouse or with a neighbour), you are responsible for ensuring the accuracy of these instructions and we shall not be liable to you in relation to any loss of or damage to the product resulting from our following of your instructions.

4. Delivery will be complete when we deliver the product to the address you gave us or in accordance with your other instructions.

5.You will own the product once delivery is complete.

Warranty and Liability

1. We warrant to you that any product purchased from us will be, for a period of 6 months from the date of delivery, of satisfactory quality, free from material defects and reasonably fit for all the purposes for which products of the kind are commonly supplied.

2. We will not be liable for any defect in the product arising from fair wear and tear, failure by you to follow specific care instructions, wilful damage, abnormal storage, accident, negligence by you or any third party or any alteration or repair made by you or a third party.

3. Our liability for losses you suffer as a result of us breaking these terms is limited to the purchase price of the product you purchased and any losses which are a foreseeable consequence of us breaking these terms. Losses are foreseeable if they are an obvious consequence of our breach or they were contemplated by you and us at the time the contract was formed.

4. We do not exclude or limit in any way our liability: (a) for death or personal injury caused by our negligence; (b) under section 2(3) of the Consumer Protection Act 1987; (c) for breach of the terms implied by sections 12 to 15 of the Sale of Goods Act 1979; (d) for fraud or fraudulent misrepresentation; or (e) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

5. We only supply products for domestic and private use and you agree not to use any products for commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Other Important Terms

1. How our contract is formed between you and us: Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please ensure that you have checked your order at each page of the order process. Please note, once you have placed an order with us, we are unable to amend it.

2. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail (sent to the email address that you have provided when placing your order) that confirms that we have received your order. The contract between us will only be formed when we send you the order confirmation.

3. The contract between us will relate only to those products whose dispatch we have confirmed in the order confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate order confirmation.

4. If we are unable to supply you with a product you have ordered, for example, if the product is out of stock or because of an error in the price on the Joules eBay store or inability to authorise your payment, we will inform you of this by email or telephone and the contract will terminate. If you have already paid for the products, we will refund you the full amount as soon as possible.

5. Your Status: You may only place an order through the Joules eBay store if: (i) you are legally capable of entering into binding contracts; (ii) you are at least 18 years old; and (iii) you are a consumer (this means that you are an individual purchasing the products outside the course of your business or trade). You confirm and agree that all products you order are for your own private and domestic use and are not for resale.

6. Product Images: The images of products shown on the Joules eBay store are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the actual colours of the products. The product you receive may vary slightly in colour from the image on your screen.

7. Assignment: You may not transfer, assign or charge the contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer our rights or obligations under a contract to another organisation, but this will not affect your rights and obligations under these terms and conditions. This contract is between you and us. Other than in the case of a warranty which has transferred under this paragraph 7 (Assignment), no other person shall have any right to enforce any of its terms.

8. Waiver: If we do not insist upon strict performance of any of your obligations under these terms or if we do not enforce any of our rights against you, this shall not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations.

9. Severance: Each of the sections in these terms operates separately. If any court decides that any of them are unlawful or unenforceable, the remaining sections will continue in full force and effect.

10. Variation: We may amend these terms and conditions from time to time to reflect changes in relevant laws and regulatory requirements, market conditions, technology, payment methods or our system's capabilities. Each time you order products from us, the terms in force at the time of your order will apply to the contract between us.

11. Personal Information: Where you have provided us with personal information, we will use this information to process your order and supply products to you. We will only use your personal information in accordance with our Privacy Policy, which can be found at https://www.joules.com/Privacy/Static.raction.

12. Law & Jurisdiction: These terms and any claim or dispute arising in relation to a contract will be governed by English law. You and we agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any such claim or dispute.

13. Deliveries to Russia: Additional terms and conditions relating to orders to Russia can be found .

DELIVERY INFORMATION

UK Standard Delivery

Price: FREE

Delivery times are between 8am and 6pm, Monday to Friday, within 2-3 working days of your order being dispatched.

Please be aware that delivery may take a little longer to these areas: The Scottish Isles, Channel Islands, Isle Of Wight, Isle of Man, Northern Ireland and the following postcodes: AB, DD, DG, EH, FK, G83, G84, HS, IM, IOM, IV, KA, KW, KY, ML, PA, PH, PO, TD, TR, ZE.

UK Express Delivery

Price: £5.95

Delivery times are between 8am and 4pm, Monday to Friday, within 1 working day of your order being dispatched.

CONTACT US

1. If you have any questions or comments our Customer Service Team are available 9am - 5pm (UK GMT) Monday to Friday. Please contact us via eBay Messages.

2. Where these terms refer to or require us to contact you in writing, you agree that this includes by email. We may email you using the email address you provide to us when you place your order.

3. We hope that all our customers have an enjoyable and satisfying experience when shopping with us through all our channels. However, we realise that sometimes things can go wrong and that may mean a customer will want to complain. If you have a complaint, please contact us via our contact details set out above. We will send an acknowledgement as soon as we receive any complaint and aim to resolve any issues within 5 working days.

ABOUT JOULES Our full company name is Joules Limited. We are registered in England and Wales under company number 2934327 and with our registered office at The Joules Barn, Rockingham Road, Market Harborough, Leicestershire, LE16 7QD, United Kingdom. Our VAT number is GB 243 0694 18.